Since the establishment, Shanghai Cathay Machinery Co., Ltd has regarded "All is for clients " as its service goal and has provided high-quality, high-taste, high-efficient and all-around-way service for clients.
The product does not last long without the support of good after-service and timely spare parts distribution. Cathay Machinery applies the advanced CRM system, and registers the detailed operation of each machine. Our whole domestic after-sales service teams are now ready to serve you timely and considerately!
Cathay is provided with independent research and development system, our high reputed engineers and technicians can provide users with overall technical support, including material characteristic analysis, crushing test and process optimization of flow simulation. Our professional engineers will design the most reasonable scheme for the real production line.
Clients' demand's is always the beginning and end of Cathay work. We will continuously create more qualified products and more perfect service, bring more benefits to clients. Cathay service promise: begin with design, concern the detail, end with clients' satisfaction.
Act as a good adviser and assistant of clients; enable them to get rich and generous returns on their investments.
a. Select equipment model;
b. Design and manufacture products according to clients' special requirement;
Respect clients; devote ourselves to improving the total value of clients.
a. Pre-check and accept products ahead of delivery;
b. Help Clients to draft solving plants.
Provide considerate services to minimize clients' worries.
1. Assist clients to prepare for the first construction scheme;
2. Install and debug the equipment;
3. Train the first-line operators on site;
4. Examine the equipment regularly;
5. Take initiative to eliminate the troubles rapidly on site;
6. Ensure to provide spare parts promptly;
7. Porvide perfect service;
8. Provide technical exchanging;
9. Provide maintenance for big items.